Platform identity

JanaTek Company — operator of the “Jana Alkhair” platform

Commercial Registration (CR): 7054540013 — registered in the Kingdom of Saudi Arabia

Building 8087, Handalah Ibn Malik St., Al Woroud District, Unit 2995, Riyadh 12253, Kingdom of Saudi Arabia (Short address: RHWB8087)

[email protected] · +966 56 582 4442

Complaints and enquiries are answered within five (5) business days.

1. Responsibility for quality

The Merchant alone is responsible to the Consumer for product and service quality and any defects or claims arising from them.

2. Fair pricing policy

Merchants must offer the same prices as their other sales channels; raising prices to offset the Rebate is prohibited.

3. Rewards (Cashback) system

Shoppers earn 30%–60% of the transaction Rebate; Referrers earn 5%–20% on completed direct referrals; the platform retains the remainder. Adjustments stay within these ranges, are announced in advance, and apply to future transactions only.

4. Returns policy

On a return, the Merchant refunds in full per its own policy within five business days, and the Consumer returns the cashback earned on that specific transaction unless stated otherwise.

5. Dispute resolution and consumer complaints

Consumers always retain the right to approach the Ministry of Commerce or the Consumer Protection Association; the arbitration clause does not bind them.

6. Platform identity and contact channel

The platform’s statutory details (name, CR, national address, contact channels) are disclosed at the top of this page, with responses within five business days.

7. Nature of the platform’s role

The platform is a technical intermediary connecting Consumer and Merchant, not a party to the sale contract, without prejudice to the Consumer’s statutory rights under the E-Commerce Law.

8. Amendments to the terms

Terms may be amended with reasonable advance notice in-app or by e-mail; continued use constitutes acceptance.

1. Compliance with the Saudi PDPL

Both parties (the platform and the Merchant) commit to full compliance with the Saudi Personal Data Protection Law (PDPL) and its Implementing Regulations issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).

2. Purpose limitation

Collecting or processing any personal data of Consumers or Referrers is prohibited except as serves the purpose of the agreement only.

3. Data confidentiality

The Merchant shall maintain the confidentiality of customer data and may not use it for marketing purposes outside the platform. This obligation survives the end of the contract.

4. Data sharing

Sharing customer data with any third party without a legal basis is prohibited.

5. Technical security

The parties commit to applying adequate technical security standards to protect data from any breach, misuse or unauthorised disclosure. In the event of a breach or security incident affecting the Consumer’s personal data, the responsible party shall notify the platform, the competent authority (SDAIA), and the affected Consumer without undue delay, within the periods set by the PDPL Implementing Regulations.

6. Transparency

The platform provides the Consumer and the Referrer with purchase data (detailed for the Consumer; aggregated for the Referrer, respecting the privacy of referred users) so earned points can be tracked clearly, ensuring full transparency.

7. Data subject rights

The data subject (Consumer or Referrer) has the right to access their collected data, request its correction or update, request its destruction, and withdraw consent to its processing at any time, in accordance with the mechanism and exceptions in the PDPL and its Implementing Regulations.

8. Data retention

Customers’ personal data may not be retained longer than needed to achieve the purpose of its collection or as required by law, and must be destroyed or anonymised once the purpose lapses or the statutory period ends, whichever is longer.

9. Payment-card security (merchants)

Both parties commit to the Payment Card Industry Data Security Standard (PCI-DSS). Merchants are prohibited from storing sensitive card data such as full card numbers or the CVV; payments are processed exclusively through the platform’s approved payment gateway.

1. Eligibility and regulatory requirements

Joining requires a valid Commercial Registration and all licenses needed to operate in the Kingdom, plus a commercial bank account in the establishment’s name at a licensed Saudi bank (the Approved Bank Account) through which all financial settlements run, together with full compliance with the Anti-Money-Laundering and Counter-Terrorism-Financing regulations.

2. Rebate and financial settlement

The Merchant grants the platform a fixed rebate percentage, agreed in the financial annex, deducted automatically from every successful sale through the payment gateway; the Merchant’s net proceeds are transferred to the Approved Bank Account immediately upon transaction success. The rebate is redistributed among the Shopper, the Referrer and the platform per the announced policy — no reward for mere registration and no multi-level commissions — and the Merchant gets a real-time dashboard of all transactions.

3. Price parity and non-circumvention

The Merchant shall offer products on the platform at the same prices announced at its other outlets; inflating prices to offset the rebate is prohibited. A seven (7) day correction notice applies to violations; on repetition the platform may terminate and claim compensation. Contacting shoppers directly to complete transactions outside the app to avoid the commission is also prohibited.

4. Cancellations, returns and chargebacks

If an order is cancelled or a product returned, the rebate transaction is reversed and settled by deduction from the Merchant’s dues in the next financial report. The platform, as the party contracting with the acquiring bank, handles chargebacks directly; the Merchant provides supporting documents within three (3) business days of notice and completes the consumer’s refund within five (5) business days of return approval.

5. Operational service levels

Both parties guarantee at least 99% availability of their technical systems (QR codes and API integrations), and the Merchant shall repair any failure on its side within no more than twenty-four (24) hours of discovery or notice.

6. Tax obligations

Each party bears its own taxes (VAT, Zakat and income tax) per the regulations of the Zakat, Tax and Customs Authority (ZATCA); the platform issues tax invoices to the Merchant for its operational share only.

7. Service suspension and the right to object

The platform may suspend service on documented suspicion of fraud, breach of contract, or material credit or operational risk. The Merchant may object in writing within five (5) business days, and the platform shall respond within five (5) business days of receiving the objection.

8. Term and termination

The agreement runs for one year, renewing automatically unless either party gives thirty (30) days’ non-renewal notice. The platform may terminate immediately on proven manipulation of rebate percentages or repeated violations; either party may terminate if force majeure persists beyond thirty (30) days. On termination, pending dues are settled within thirty (30) business days and the platform stops using the Merchant’s trademark within fifteen (15) days.

9. Governing law and contract language

The agreement is governed by the laws of the Kingdom of Saudi Arabia; disputes go to the Saudi Center for Commercial Arbitration (SCCA) in Riyadh before a single arbitrator, in Arabic. The Arabic version of the agreement is the authoritative original and prevails over the English version, and the contract may not be assigned without prior written consent.

Governing law and jurisdiction

This agreement is governed, in its interpretation and performance, by the laws in force in the Kingdom of Saudi Arabia. Any dispute arising from it shall be resolved through the Saudi Center for Commercial Arbitration (SCCA) in Riyadh — without prejudice to the Consumer’s right to approach the competent governmental consumer-protection authorities in the Kingdom of Saudi Arabia before, or instead of, arbitration.